Shane administered, installed and upgraded our Microsoft Windows company servers. On one difficult weekend project Shane stepped in and saved the day -finishing the upgrade when the contracted Citrix expert systems engineer quit. On another occasion we experienced a server down situation and Shane was there -on the spot working diligently with Microsoft to get our server back up. Shane handled the pressure very well! Our executive Vice President was hovering in the server room and Shane calmly/coolly delivered status updates during the crisis as he worked to make server repairs.