VoIP systems keep callers on the line

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department. […]

Save time with Bookings by Office 365

We all undeniably have hectic schedules, and they’re made even worse with unorganized meetings, impromptu playdates, and unscheduled yoga classes. To move or cancel appointments, your clients would generally have to pick up the phone and call someone, which can be a drag. But with Microsoft Bookings, clients can schedule and effortlessly manage appointments. In […]

Optimizing website images for SEO

Small- and medium-sized businesses are often tempted to relegate their search engine optimization (SEO) analyses to the free reports offered by online platforms like WordPress and Google Analytics. Unfortunately, those reports rarely provide the details you need to make improvements. One of the things they tend to glaze over is image optimization. Do images really […]

Back up your data with these solutions

Today’s businesses rely heavily on data to run their day-to-day operations. They use it for everything from building client relationships to developing marketing strategies and so much more. But without data backups, businesses stand to suffer from major losses and even end up closing up for good should any natural or human-made disaster occur. With […]

Free your File Explorer of ads

Surprised that ads have taken over your Windows 10 PC, laptop, or Surface Pro? You can still have an ad-free experience with Windows 10 In this tutorial, we will show you how to turn off ads that Microsoft sends in File Explorer. Who are getting these ads? With ads being displayed in different parts of […]

No ransom: A place for free decryption

Although a ransomware attack may seem targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, and the further it goes, the more resources are allocated to fighting it. If your data is held hostage, refer to this list of free decryptors you can use. The state of ransomware […]

What does the lifespan of a business phone system look like?

Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, telephones are still used to communicate with important business stakeholders. And for many organizations, determining whether to use internet phones or legacy systems remains a concern. To help you decide, here’s a short guide on business phones and their […]

Tweak your mindset to achieve success on the cloud

The cloud is not like some magic beans that’ll sprout sky-high stalks overnight and lead you to a castle full of riches. Don’t be misled by shiny words such as “increased productivity” and “collaboration” — your organization won’t realize these benefits unless everyone actually puts in the work to make the cloud work. If you want to use the cloud successfully, you might have to change your mind about a thing or two before you migrate to the cloud.

Smartphone browsers now support biometrics

Google Chrome and Mozilla Firefox Lite support web-based biometric authentication. The leading mobile browsers now allow users to sign in to online profiles through fingerprint scanners, facial recognition, and the like. What’s more, online biometric authentication through these browsers requires no additional software. Authenticate your profile on your mobile device Chrome OS, Windows, MacOS, Linux, […]

Why dashboards are vital to your business

People are visual creatures, which means we interpret visual data better than written words. That’s why most businesses turn to dashboards as a business intelligence tool to present data in a way that’s easy to understand. Dashboards have become a critical part of the analytics process. Here are some common uses of dashboards across various […]