Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction.
Why your business should record calls
Microsoft 365 signals a new era of productivity for SMBs
In April 2020, Microsoft launched Microsoft 365, the successor to its popular Office 365. But it’s not a mere name change. The tech giant is also introducing improvements to its productivity software that will enhance how your business deals with cyberthreats every day.
Why does HTTPS matter?
Almost everyone in the world browses the internet every day. People look up information, shop, chat with friends, or just pass the time by surfing the web. Internet browsing has become second nature to us that we often forget one thing: checking our address bar for an “S” after the “HTTP” prefix.
How MSPs are supporting clients during the COVID-19 pandemic
The COVID-19 pandemic and the sweeping shutdowns to contain the spread of the virus brought about significant impacts on businesses. Many small companies realized they lacked the resources to rapidly adopt a remote work setup and tapped their IT partners to help address their technology demands.
Why the latest Windows 10 update is blocked on some PCs
Last week, Microsoft unveiled the May 2020 Update, which is the latest version of Windows 10. While some users are able to update their systems, some PCs are prevented from installing it. Here’s what’s causing the update block, and how you can bypass it.
Watch out for this Android malware
Security researchers have discovered a new Android malware called DEFENSOR ID that snuck its way into the Google Play Store. Forensic analysis shows that the malware takes advantage of an Android device’s Accessibility Services to infiltrate the system and cause damage without being detected.
VoLTE: What is it, and how different is it from VoIP?
Voice over Internet Protocol (VoIP) is a must for today’s businesses. Compared to the old analog phone system, VoIP is a more effective communication tool. Aside from making voice calls, you can also do conference calls, send instant messaging, queue calls, have music on hold, and record calls with VoIP. But now there’s a new technology called Voice over Long-Term Evolution (VoLTE). How different are the two from each other, and is VoLTE poised to take over VoIP?
To know the difference between VoIP and VoLTE, let’s first examine the older of the two technologies.